White Glove Delivery Upgrade

White Glove Delivery Upgrade

What classifies as White Glove Delivery?
  1. Most furniture and other items that exceed parcel carrier shipping weight limits
  2. Select items such as oversized rugs or floorcloths, lighting fixtures, and accent furniture may classify as “White Glove Delivery” due to size and/or price. However, these items won’t be opened and inspected prior to delivery and may not be brought into the home.
Benefits of White Glove Delivery? 
  1. Prior to your delivery appointment, eligible furniture will be opened, assembled, and inspected for quality assurance. If there are any issues with your furniture, they will typically be addressed before delivery
  2. Once your items pass inspection, you will receive a call from our third-party Delivery Team to schedule your delivery appointment
  3. Service includes having items brought into your home to the room(s) of your choice, unpacked, and assembled if necessary. For added convenience, all packaging materials will be removed. (Exclusions Apply)
  4. Driver will not move or take away existing furniture so please clear the area prior to delivery
  5. Person accepting delivery must be at least 18 years of age
How much will it cost and how long will it take?
  1. For an additional handling fee of $99 for each White Glove eligible item within an order, we will add this service to eligible items in your order
  2. If your order contains both in-stock and back-ordered merchandise, items will be delivered as they become available for no additional charge
  3. You may request one single delivery. However, approved orders may be assessed a storage and handling fee. This option must be requested prior to placing your order.
  4. Special Order merchandise requiring White Glove Delivery that is in stock with the manufacturer is typically delivered within 4-6 weeks. Please note that there may be special circumstances beyond our control that result in longer lead times on occasion.
Additional notes concerning White Glove Delivery:
  1. It is your responsibility to ensure that all furniture items will fit through any access points such as doorways, stairways, hallways, elevators, and around corners into the desired location.
  2. In the unlikely event you've received a product that is damaged which the delivery team did not notice, you are responsible for filing a claim with Domaci within 48 hours of delivery. Please note that the claim should include photos of packaging, mailing label(s), and the product in question. Delivery Damage Claim

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