Defects and damages are subject to inspection and approval and need to be reported within the first 48 hours of receiving the item. Defect claims occurring over time are only available within the first 6 months of receiving the item after-which we can no longer guarantee replacement or credit for the item. Please note natural materials including wood and marble have variations and their imperfections are not considered defects. As foreign wood adapts to your climate, it can shift size and cause cracking. This again is not necessarily a defect of the product, but a beautiful reminder of its organic nature.
To begin your Damage Claim, please complete the following form. If you require immediate assistance, please call us at (484) 212-5610.
White Glove Delivery Upgrade
What classifies as White Glove Delivery? Most furniture and other items that exceed parcel carrier shipping weight limits Select items such as oversized rugs or floorcloths, lighting fixtures, and accent furniture may classify as “White Glove ...
Nationwide Front Door Delivery
What classifies as Front Door Delivery? With Front Door Delivery, your item(s) will be delivered to you boxed, unassembled, and left at your front door by our third-party delivery service. Your purchase will be shipped with Front Door Delivery unless ...
General Shipping and Delivery Information
At Domaci, we strive to deliver your purchase with excellent service and flexibility to all 48 contiguous US states and the District of Columbia, every time. That's why we're proud to ship the majority of our goods nationwide. That's what we like to ...
Return Policy for Special Order Items
Special Order items consist of items that are not stocked by Domaci at the time of purchase. This may include, but not limited to, items that are drop-shipped directly from the manufacturer, items that are made-to-order and items that have been ...
Return Policy for In-Store and Stocked Items
If your item has been shipped directly from the manufacturer, please see the Return Policy for Special Order Items page for more information. If your item is being shipped direct from Domaci or you've purchased the stocked item at our store, please ...